Terms of Business

Definitions

  1. 'We/us' means Kerry Andrews Horse Insurance Services, 120 Station Road, Rolleston-on-Dove, Burton-upon-Trent, Staffs, DE13 9AB.
  2. 'FSA' means Financial Services Authority, 183 Marsh Wall, London, E14 9SR.
    Telephone: 0845 606 1234.

Regulation
Kerry Andrews Horse Insurance Services is authorised and regulated by the FSA. Our FSA registration number is 306036. We are permitted to conduct non investment insurance business. You can check this on the FSA’s website www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234.

Service Levels
Kerry Andrews Horse Insurance Services is an independent insurance intermediary offering products from a range of insurance companies. A list of these companies can be provided if required. A personal recommendation can be made, if requested, after taking into account your demands and needs, as supplied by you, together with consideration of service levels, contract features and price that combine to achieve a recommended option from the companies and policies considered.

Your Duty to Provide Information
It is your responsibility to provide correct and accurate information to insurers with all statements you make on proposal forms, claim forms and other documents.  We ask you to check that the policy terms and conditions meet your requirements before entering into a contract. You are responsible for notifying the insurer of claims or circumstances that might give rise to a claim.  Please note that if you fail to disclose any material information to your insurer this could invalidate your insurance cover. Please contact us if you are unsure about any policy terms or conditions.

Confidentiality
All personal information about you will be treated as private and confidential. We will only use and disclose the information we have about you in the normal course of arranging and administering your insurance. Under the Data Protection Act 1998 you can request a copy of any personal information that we hold about you in our records.

Complaints
In the unlikely event of you being dissatisfied with any service provided to you by Kerry Andrews Horse Insurance Services, please contact us by:

Post: The Proprietor, Kerry Andrews Horse Insurance Services,120 Station Road, Rolleston-on-Dove, Burton-upon-Trent, Staffs, DE13 9AB.
Telephone: 01283 520447
Fax: 01283 815597
Email: kerry@kahorseinsurance.co.uk